NEWS

NEWS

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Our Promise to you...

Relais Grand Tour

Greetings from sunny Florence to our past and future visitors. I wanted to address what may have crossed your mind when thinking of traveling to our area currently or in the future.
Please know that the safety and well-being of our guests, and all our neighbors & friends in the community we serve, continues to be of the highest priority. And so the goal to serve you well when you stay with us has never been clearer to us than it is now.

 

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That is why we are taking this opportunity

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....to assure you that our service procedures include even more stringent cleaning and safety practices to support the health and wellness of you, our past, and future guests.
We use anti-microbial spray treatments and even better disinfectants in our already thorough cleaning process when getting our suites ready for each new guest.  There are small hand sanitizer bottles in the suites for you to take along on your day of exploring, as well as throughout the building. In your bathrooms, we have switched to dispensers versus individual sample products to minimize our environmental footprint. They will provide you with antibacterial soap by the sink and liquid soap/shampoo in the showers.  As each suite has spacious entryways & interiors, there will be no problem with social distancing when passing/meeting other guests.

I consider my work to be more than a job - it is more like a ministry. This health challenge is unlike anything we have gone through before, but we are ready, and we consider ourselves resilient. As always I am approaching this time with an Open Heart for my guests, and with a determination to provide them, new or returning, with the utmost care and dedication for a memorable stay.
We share immense pride in the service we are providing to our guests and have a strong sense of responsibility to a future where we continue to provide a safe, clean, and peaceful spot for our guests.


We are still here to help you enjoy this city and your time in our region accompanied by the same warmth, attention, and reliability. From the time of booking, either directly with us or through another provider of your choice, we will be available to you as a concierge before you arrive and of course most importantly while you are here.
Sending You heartfelt greetings and truly look forward to your next stay with us,

Ulrike Essex, owner

In accordance with Informativa Art.13 del Regolamento UE n. 2016/679 (law related to the protection of personal data) the data controller hereby informs you that processing of your personal data shall be carried out.